Service Matters!

Are you ready to improve your customer service skills?

CALS has proven business communication strategies which helps organizations increase service levels for improved bottom-line results. We provide our clients with programs which empower your team members, and client facing staff with the skills needed to increase customer satisfaction, improve collaborations and manage more effectively.

Our programs cover the spectrum of customer service training, customer success, client retaining, telephone skills, employee relations, conflict resolution and management topics.

Our programs are designed to work for small group settings, but can easily be scaled up for large corporate functions.

Examples of topics covered:

Steps to handle and diffuse irate customers

Recognize and capture sales opportunities

Business Communication
Business Etiquette
Ethical Dilemmas, Handle it When it Happens
Sensitivity and Empathy for the Customers Needs
Customer Retention

Who this is for:

This program is ideal for individuals, groups, departments, teams or organization that believe in customer is the business partner and service and serving is an opportunity for growth.

5th Floor Morning Star Mall Bole Medhanealem,

  • dummy +251 11 8603298

  • dummy+251 911 7013 61

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  • dummyP.O.Box 2164/1110